Six Sigma Case Studies In Service Industry

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Motorola goal for 1992 was to have 3.4 defects per million opportunities.

After implementing Sig Sigma, Motorola realized how important the methodology had been in improving their processes.

As a result, dealing with severe financial pressure, Motorola had to take action.

The top management summoned the Motorola engineers and sought to reduce the amount of errors in their products before they were even shipped out of their factories.

We may wonder where will the Six Sigma journey lead us to.

This path, however, will certainly be challenging while we seek perfection.

Motorola’s customers were unhappy with the product defects and customer support.

On the other hand, Japanese had already built an amazing quality standard that many American companies simply could not keep up with.

Six Sigma has proven to be one of the most successful tools in this regard.

Six Sigma is a methodology which uses specific principles and mechanisms that ensure excellence within the organization.


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